Privacy Policy
Last updated: July 2026
What we collect
We collect your name, email address, phone number, postcode, and your preferred appointment time when you request an appointment. If you proceed to a consultation, we collect health questionnaire responses as part of your medical record.
How we protect it
Your data is stored on encrypted servers. Access is restricted to authorised personnel only. We follow the Australian Privacy Principles under the Privacy Act 1988.
Who we share it with
We do not share your personal information with third parties without your explicit consent, except where required by law or necessary to provide you with medical care (e.g., sending prescriptions to your nominated pharmacy).
Your rights
You have the right to access, correct, or request deletion of your personal information at any time. Contact us at admin@weightlossgp.au to exercise these rights.
1. Introduction
Weight Loss GP Australia (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following categories of personal information:
- Identity information: First name, last name
- Contact information: Email address, phone number
- Location information: Australian postcode and state or territory of residence
- Health information: Primary weight loss goals, health questionnaire responses (including medical history, current medications, BMI, and relevant health conditions)
- Technical information: IP address, browser type, device information collected automatically when you visit our website
3. How We Collect Information
We collect personal information directly from you when you request an appointment, complete a health questionnaire, or participate in a telehealth consultation. We may also collect technical information automatically through cookies and similar technologies when you use our website.
4. Purpose of Collection
We collect personal information for the following purposes:
- To manage your appointment request and confirm your consultation time
- To provide you with telehealth GP consultations and medical care
- To process Medicare bulk billing claims on your behalf
- To send prescriptions to your nominated pharmacy
- To improve our services and website functionality
- To comply with our legal and regulatory obligations
5. Storage and Security
Your personal information is stored on secure, encrypted servers. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, modification, or disclosure. These measures include encryption at rest and in transit, access controls, and regular security assessments.
6. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information in the following circumstances:
- To your nominated pharmacy for the purpose of dispensing prescriptions
- To pathology providers for the purpose of processing pathology requests
- To Medicare (Services Australia) for the purpose of processing bulk billing claims
- Where required by law, court order, or regulatory body
- With your explicit consent
7. Your Rights Under the Privacy Act 1988
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate, incomplete, or out-of-date personal information
- Request deletion of your personal information where it is no longer required for the purpose for which it was collected
- Withdraw consent for the use of your personal information (where consent was the basis for collection)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
8. Health Records
Health information collected during consultations is treated as part of your medical record and is subject to additional protections under applicable state and territory health records legislation. Medical records are retained in accordance with relevant medical record-keeping requirements.
9. Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve user experience and analyse website usage. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
For privacy enquiries, requests to access or correct your personal information, or to lodge a privacy complaint, please contact us at:
Email: admin@weightlossgp.au
Subject line: Privacy Enquiry
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.